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Shipping and Returns

DELIVERY INFORMATION

We always roast your coffee fresh to order. It only takes 2 business days to roast and pack your order ready for delivery to you once we receive your order. We then use the services of Australia Post to get your order to you as quickly as possible. In many cases your order may arrive sooner than stipulated below. If your order is placed on Friday 12pm through to Sunday, it will be dispatched on the following Monday. If Monday is a Public Holiday, then dispatch will occur on the Tuesday.

If there is a problem with your order, or we believe your order may take longer to arrive, we will notify you. All prices are calculated automatically when you place your order. Where possible we endeavour to keep all freight charges to a minimum.

Perth Orders – Cost & Delivery in Perth metropolitan area is $8.80

Australian Orders – Cost & Delivery outside of Perth metropolitan area but within Australia $15.40

For all orders over $150 we will ship free to you within Australia

EXTRA INFORMATION

For all pick-up orders our address is

12/9, Inspiration Drive, Wangara, WA 6065  AUSTRALIA

P +61 8 9303 4877

Factory open 6.30am to 3pm Monday to Friday.

REFUND POLICY

The Brew Coffee Roasters website and all contents of this site are provided on an ‘as is’ basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of the site, that your use of Brew Coffee Roasters website is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of Brew Coffee Roasters website, and that Brew Coffee Roasters shall not be liable for damages of any kind related to your use of this site.

The Brew Coffee Roasters website and its contents are copyright. Except as permitted under the Copyright Act 1968 (Commonwealth of Australia) no part of the Brew Coffee Roasters website and its contents may be reproduced by any process, electronic or otherwise, without the specific written permission of Brew Coffee Roasters. Whilst Brew Coffee Roasters takes all reasonable care to ensure the accuracy of information on the Brew Coffee Roasters website, from time to time there may be information on the website or in any sales literature, quotation, price list, tax invoice or other document or information issued by Brew Coffee Roasters that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing or availability. Brew Coffee Roastersreserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after an order has been submitted) without any liability on the part of Brew Coffee Roasters. Brew Coffee Roasters will not be bound by incorrect information which appears on the Brew Coffee Roasters website or in any other document or information issued by Brew Coffee Roasters.

Brew Coffee Roasters will make every effort to supply every order, but no guarantees are made as to the availability or pricing of Brew Coffee Roasters products and services. All products and services are subject to availability.

All prices quoted are in Australian dollars and are inclusive of any applicable GST.

Any refunds issued will be issued at the discretion of Brew Coffee Roasters. All refunds issued will be issued in the original Australian dollar amount of the order.

PRIVACY POLICY

Brew Coffee Roasters values its customers and respects their privacy. This Privacy Statement explains Brew Coffee Roasters policy relating to the collection, storage and use of personal information.

Brew Coffee Roasters is committed to protecting personal information relating to its customers. Personal information is generally defined as information or an opinion that can identify a person. The type of personal information that Brew Coffee Roasters collects from its customers will depend upon what dealings customers may have with Brew Coffee Roasters.

In general, Brew Coffee Roasters policy is only to use or disclose personal information for the purpose for which it was either specified or which was reasonably apparent at the time when the information was collected. Brew Coffee Roasters may also use or disclose the information collected for any other related purpose for which a customer would reasonably expect it to be used.

If Brew Coffee Roasters wished to use or disclose the personal information in any other circumstances, it would obtain the customer’s consent to do so.

Brew Coffee Roasters does not sell, share, exchange, lease or give personal information to any company outside of Brew Coffee Roasters. The only circumstances in which external organisations may be given access to Brew Coffee Roasters customer personal information are when Brew Coffee Roasters contractors, service providers and agents are assisting Brew Coffee Roasters in the operation of its business or to provide a customer service.

Brew Coffee Roasters may send advertising material to its customers where the advertising mail is related to the purpose for which the information was collected. In accordance with the Spam Act 2003, Brew Coffee Roasters provides an unsubscribe facility should its customers wish to stop communication at any time.

Brew Coffee Roasters will take reasonable steps to protect personal information that it collects and ensure that the information is accurate and up to date. Customer information is stored by Brew Coffee Roasters in controlled environments.

Employees of Brew Coffee Roasters are required to maintain the confidentiality of any personal information held.

To obtain a copy of the personal information Brew Coffee Roastersholds or to change personal information that is inaccurate or out of date, please contact Brew Coffee Roasters. Brew Coffee Roasters may require personal identification.

Brew Coffee Roasters reserves the right to change this Privacy Policy at any time. Brew Coffee Roasters will notify any changes by posting an updated version of the policy on the Brew Coffee Roasters.

For further information relating to privacy issues and the protection of privacy, visit the Australian Federal Privacy Commissioner’s website at www.privacy.org.au.