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Shipping and Returns

DELIVERY INFORMATION

We always roast your coffee fresh to order. It only takes 2 business days to roast and pack your order ready for delivery to you once we receive your order. We then use the services of Australia Post to get your order to you as quickly as possible. In many cases your order may arrive sooner than stipulated below. If your order is placed on Friday 12pm through to Sunday, it will be dispatched on the following Monday. If Monday is a Public Holiday, then dispatch will occur on the Tuesday.

If there is a problem with your order, or we believe your order may take longer to arrive, we will notify you. All prices are calculated automatically when you place your order. Where possible we endeavor to keep all freight charges to a minimum.

Perth Orders – Cost & Delivery in Perth metropolitan area is $7.70

Australian Orders – Cost & Delivery outside of Perth metropolitan area but within Australia $14.30

For all orders over $150 we will ship free to you within Australia

 

EXTRA INFORMATION

For all pick-up orders our address is

13/9, Inspiration Drive, Wangara, WA 6065  AUSTRALIA

P +61 8 9303 4877

Factory open 6.30am to 3pm Monday to Friday.

 

 

REFUND POLICY

The Big Brew website and all contents of this site are provided on an ‘as is’ basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of the site, that your use of Big Brew’s website is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of Big Brew’s website, and that Big Brew shall not be liable for damages of any kind related to your use of this site.

The Big Brew website and its contents are copyright. Except as permitted under the Copyright Act 1968 (Commonwealth of Australia) no part of the Big Brew Coffee website and its contents may be reproduced by any process, electronic or otherwise, without the specific written permission of Big Brew Coffee. Whilst Big Brew takes all reasonable care to ensure the accuracy of information on the Big Brew website, from time to time there may be information on the website or in any sales literature, quotation, price list, tax invoice or other document or information issued by Big Brew that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing or availability. Big Brew reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after an order has been submitted) without any liability on the part of Big Brew. Big Brew will not be bound by incorrect information which appears on the Big Brew website or in any other document or information issued by Big Brew.

Big Brew will make every effort to supply every order, but no guarantees are made as to the availability or pricing of Big Brew’s products and services. All products and services are subject to availability.

All prices quoted are in Australian dollars and are inclusive of any applicable GST.

Any refunds issued will be issued at the discretion of Big Brew Coffee. All refunds issued will be issued in the original Australian dollar amount of the order.

 

 

PRIVACY POLICY

Big Brew values its customers and respects their privacy. This Privacy Statement explains Big Brew’s policy relating to the collection, storage and use of personal information.

Big Brew is committed to protecting personal information relating to its customers. Personal information is generally defined as information or an opinion that can identify a person. The type of personal information that Big Brew collects from its customers will depend upon what dealings customers may have with Big Brew.

In general, Big Brew’s policy is only to use or disclose personal information for the purpose for which it was either specified or which was reasonably apparent at the time when the information was collected. Big Brew may also use or disclose the information collected for any other related purpose for which a customer would reasonably expect it to be used.

If Big Brew wished to use or disclose the personal information in any other circumstances, it would obtain the customer’s consent to do so.

Big Brew does not sell, share, exchange, lease or give personal information to any company outside of Big Brew Coffee. The only circumstances in which external organisations may be given access to Big Brew Coffee’s customer personal information are when Big Brew’s contractors, service providers and agents are assisting Big Brew in the operation of its business or to provide a customer service.

Big Brew may send advertising material to its customers where the advertising mail is related to the purpose for which the information was collected. In accordance with the Spam Act 2003, Big Brew provides an unsubscribe facility should its customers wish to stop communication at any time.

Big Brew will take reasonable steps to protect personal information that it collects and ensure that the information is accurate and up to date. Customer information is stored by Big Brew Coffee in controlled environments.

Employees of Big Brew are required to maintain the confidentiality of any personal information held.

To obtain a copy of the personal information Big Brew holds or to change personal information that is inaccurate or out of date, please contact Big Brew. Big Brew may require personal identification.

Big Brew reserves the right to change this Privacy Policy at any time. Big Brew Coffee will notify any changes by posting an updated version of the policy on the Big Brew website.

For further information relating to privacy issues and the protection of privacy, visit the Australian Federal Privacy Commissioner’s website at www.privacy.org.au.